At Kshemetrix, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, date of birth, and address
- Health Information: Medical history, symptoms, diagnoses, prescriptions, and health records
- Account Information: Username, password, and account preferences
- Usage Data: Information about how you interact with our platform
- Device Information: IP address, browser type, and device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our healthcare services
- Process appointments and teleconsultations
- Send you important notifications about your health and appointments
- Personalize your experience and provide wellness recommendations
- Comply with legal and regulatory requirements
- Protect the security of our platform and users
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Healthcare Providers: Doctors, nurses, and specialists involved in your care
- Service Providers: Third parties who help us operate our platform
- Legal Authorities: When required by law or to protect rights and safety
- With Your Consent: For any other purposes you have authorized
4. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for sensitive data
- Secure data centers with physical security controls
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent at any time
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Health records may be retained for longer periods as required by healthcare regulations.
7. Children's Privacy
Our services are not intended for children under 18 without parental consent. We do not knowingly collect information from children under 18 without appropriate authorization.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@kshemetrix.com
- Phone: +91 1800-XXX-XXXX
- Address: Kshemetrix Healthcare Pvt. Ltd., Mumbai, India